Our Guarantees

14-day Product Guarantee
If one or more items you receive are damaged, different or unusable, this guarantee will protect you.

What We Need From You
1. Order number and item number;
2. The photo or video showing the problem;
3. Photos of the shipping label and original packaging;
We will review your claim and contact you if more information is needed. If approved, we will arrange replacement parts or partial refunds for defective products. We will resend the defective product by replacing parts or partially refunding. If you are very dissatisfied with this product, please do not hesitate to contact us. Our customer team provides you with a complete solution.

Where Should I Send My Return?
If you want to return an item, please contact our customer team. Cupidsock is not responsible for returning items without notice.

30 Days Conditional Return
If you are not satisfied with your purchase and the product is still in a brand new condition, we can arrange a partial refund, which will cover the product price minus the shipping cost. You are responsible for paying the return shipping fee.
If the product is damaged or does not work properly, please refer to our 14-day product warranty or similar warranty. All accessories for this product should be included in the return package, and these accessories should still be in good condition.

Comment
If you want to return the goods, please contact our customer service team without notice. Cupidsock is not responsible for returned items.
If you encounter this situation, please feel free to contact us to submit your claim.

Cancel Guarantee
If you want to cancel an order or change an unprocessed item, please contact us as soon as possible.
If the estimated shipping date of your order has passed but not yet shipped, you can cancel the order and request a refund, which will be automatically refunded to your payment account within 10 working days
Orders that have already been processed cannot be cancelled. If you are not satisfied with the purchase within 30 days after receiving the purchase, you can enjoy our 30-day return guarantee.

If you have any questions about our products, please contact us:

Tel:+86 16510780335

Email: service@cupidsock.com

Business Address: No. 28, Tianzhu Road, Area A, Tianzhu Airport Industrial Zone, Shunyi District, Beijing City, China(Note: Returns are not accepted at this address, please contact our customer team for assistance with any return issues)

Working hours :10:00-8:00 HKT