Terms Of Service

The following General Conditions of Sale govern the offer and sale, together with the Privacy Policy, on the cupidsock.com website (hereinafter the Site).

 

Scope

The General Conditions of Sale apply and govern all sales contracts concluded through the Seller’s Site, as identified above.

The General Conditions of Sale may be subject to changes and each User is required to consult them before proceeding with any purchase. It is the User’s responsibility to check the General Conditions of Sale before submitting the order.

The Seller is never responsible for the supply of “cupidsock” branded products by third parties who are given visibility on the Site through links, banners or other hypertext links. Before confirming third party orders, the User is required to check the Conditions of Sale.

The General Conditions of Sale apply regardless of the nationality of the User, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service and that said country corresponds to that of registration. of the User. The buyer can receive the products he has purchased at an address of his choice in the country of purchase (of the Site).

The purchase of products on the Site is reserved exclusively for individuals who act as consumers and who are over 18 years of age.

By consumer we mean any natural person who acts for purposes unrelated to any commercial, entrepreneurial, artisanal and professional activity carried out.

 

Conclusion of the contract

These General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User. The electronic sending of the order by the User implies full knowledge and full acceptance of these General Conditions of Sale and the Privacy Policy.

With the electronic transmission of the Order Form, the buyer unconditionally accepts and undertakes to observe, in relations with the seller, the provisions of these General Conditions.

If the User does not agree with some of the terms set out in the General Conditions of Sale, he is requested to refrain from making purchases on the Site.

To proceed with the online purchase of one or more products, the User may register on the Site in advance or may complete the purchase as a Guest User, providing the Seller, in compliance with the provisions on the protection of personal data, all the data necessary to allow the latter to execute the orders placed.

To conclude his purchase contract, the User must transmit his order by following the procedure referred to on the Site. The electronic sending of the order gives rise to the obligation of the User to pay the indicated price.

To complete the purchase, the User is required to confirm payment of the price of the products included in the cart. Orders that do not post the corresponding transaction are automatically canceled.

When the User places an order, he will receive an e-mail containing the confirmation of receipt of the order and the summary of the same: this communication will not however constitute automatic acceptance of the order.

The Seller reserves the right to refuse orders that are incomplete and incorrect or from users with whom there is a dispute regarding the payment of a previous order.

In such eventualities the User will receive by e-mail the rejection of the specifically motivated order.

If the products presented on the Site are no longer available at the time of the last access to the Site or from the sending of the order, it will be the Seller’s responsibility to promptly notify the User and in any case within thirty (30) days from the following day. on the date of transmission of the order, any unavailability of the ordered product. In the event of payment, the Seller will reimburse the buyer the sums paid by him and the contract will be considered terminated. The Seller will not be required to reimburse any other amount, for whatever reason, to the buyer.

The Order Form contains a reference to these General Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each product ordered and the relative price, of the accepted payment methods and of the delivery methods of the purchased products. , the shipping costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.

The User can, at any time, monitor the status of his order by consulting the Customer Service through the appropriate link / section or by accessing his personal area.

Characteristics of the products

Only original products are offered for sale on the Site.

The products offered for sale through the Site are articles socks for men & women, present in the online catalog at the time of the order.

The product catalog can be updated and modified periodically therefore the permanence of a product among those available online is not guaranteed.

Each product is presented by a descriptive sheet where all the essential characteristics are reported; However, the images and colors of the products offered for sale may not exactly correspond to the real ones for reasons not attributable to the Seller and, in any case, due to the settings of the computer systems used by the User to view the Site. The images of the products therefore, they must be understood as indicative and without prejudice to the normal tolerances of use. The Seller expressly disclaims any liability in this regard from now on.

Sales prices

All sales prices of the products indicated on the Site include VAT, if applicable based on the country of shipment of the products and any other tax that may be applicable to the sale.

Product prices may be subject to updates and variations. The displayed prices of non-euro prices are purely indicative and may differ from the total order displayed for payment in the checkout phase.The User is required to ascertain the final sale price before submitting the related order. The obvious material error reported in the price on the Site with respect to the commonly known price of the chosen product entails the Seller’s right not to confirm the shipment and to proceed with the immediate refund of the purchase value paid by the User without the latter being able to make exceptions in merit.

The offers of products on the Site, as well as the prices of the same, are valid as long as they are still visible on the Site and while stocks last. The Seller reserves the right to change the product catalog at any time and without notice. It is not the seller’s responsibility to avoid the impact of product variations on any choices being made and for purchases not yet completed. Any price changes will also be applicable to products already included in the cart, for purchases not yet completed before the changes.

Terms of payment

For the payment of the price of the products and the relative shipping and delivery costs, if any, the User can follow one of the methods indicated in the Order Form.

In the case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns the online payment service to which third parties cannot have access. In particular, financial information (e.g. credit / debit card number, expiration date) will be forwarded via encrypted protocol, which provide the related remote electronic payment services, without third parties having access to them. This information will never be used and / or stored in any format (including electronic) by the Seller.

The amount of the order will be charged on the day of shipment, without prejudice to the User’s right to be credited with the amount in the event of default by the Seller or failure to execute the contract for any reason.

The User is solely responsible for the data entered, therefore he guarantees to use only credit / debit cards for which he has legitimate availability.

Delivery methods 

The products are delivered, via agreed couriers, directly to the User at the shipping address specified in the order.

By filling out the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate the personal data to the couriers and / or trusted shippers used for the delivery of the products purchased in order to allow the procedures necessary for their delivery.

The Seller will do everything possible to process the order sent within 2 working days and in any case no later than 30 days from the day following that on which the User sent the order.

Delivery times include working days only and do not include holidays.

The Site allows you to request the delivery of the products ordered to an address other than that of the User provided that it is included in the User’s country of residence indicated at login; in any case, it is the User’s responsibility to indicate all the references necessary for the success of the delivery.

It is never possible to collect the products purchased through the Site directly from the Seller’s warehouse.

The costs and types of shipping provided may vary depending on the country and the shipping methods chosen by the User.

These expenses and any additional costs are charged to the User. The relative amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation e-mail.

The delivery procedure provides that, in the absence of the recipient at the time of the courier’s access, the person in charge will leave a notice, in order to subsequently complete the shipment, in which the contact details to contact to arrange the second delivery will be indicated. In case of no agreement for the second delivery, the package will remain in storage at the courier’s warehouse and it will be the User’s responsibility to collect it.

In case of non-collection within 4 days, the package will be returned to the Seller. In this case the contract must be considered terminated pursuant to art. 1456 cc, with communication from the Seller sent by e-mail to the User and therefore the order will be canceled.

The User always has the possibility to check the status of his order through the appropriate link by entering the number of his order or through his personal area.

The order must be made directly from the site of the country where it will be delivered. Orders placed from the Site in a country other than the one of destination, or to an address not accepted by the courier, will be automatically canceled.

 

User obligations

It is strictly forbidden for minors to place an order on the Site.

The data entered during the purchase phase must be exclusively their own real personal data and not those of third parties, or of fantasy. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

The User indemnifies the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the User, being himself solely responsible for the correct insertion.

Upon receipt of the products, the User is required to verify the conformity of the same in relation to the order. In particular, he must pay attention to the correspondence between the number of packages indicated on the carrier’s letter and those delivered and to the integrity of the package.

Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier’s transport document and the User must refuse delivery.

At the same time, the User is required to report the fact to the Seller’s Customer Service through the appropriate link.

If the User accepts the delivery of tampered or damaged products, he will lose the legal guarantee of conformity of the products.

Responsibility

The Seller assumes no responsibility for inefficiencies attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, the execution of the contract within the agreed time.

The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, as the customer is only entitled to a refund of the price paid.

Likewise, the Seller is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products. In fact, at no time during the purchase procedure, the Seller is able to know the User’s credit card number which, by opening a secure connection, is transmitted directly to the banking service manager.

Right of withdrawal

The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and conditions set out below.

The User may withdraw from the contract within 14 (fourteen) days from the day on which he or a third party, other than the carrier and designated by the User, acquires physical possession of the goods.

The User can always make the return request directly from the Site, by filling in and submitting the contact form to Customer Service.

The products must be returned intact, undamaged and provided with the bar code and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.

The products to be returned must be delivered to the shipper within 14 (fourteen) days from the communication of the User to the Seller of his intention to withdraw from the contract.

The costs of returning the products will be borne by the User.

After the return of the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated therein.

If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products.

Whatever the payment method used by the User, the refund is activated by the Seller as quickly as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying the correct execution of the same and verification of the returned products.

The Seller reimburses using the same payment method used by the User for the purchase of the returned products, even if a virtual and / or disposable credit card has been used. The Seller will not be able in any way to make a refund on a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User can send a call Customer Service at +852 53743687 to agree on the most appropriate means of reimbursement.

Compliance guarantee

The Seller is liable to the buyer for any lack of conformity of the products offered on its Site, when the lack of conformity occurs within 24 (twenty-four) months from the date of delivery of the product itself.

There is no lack of conformity if, at the time of the conclusion of the contract, the buyer was aware of the defect, could not ignore it with ordinary diligence or if the lack of conformity was caused by the buyer himself.

In any case, conformity defects deriving from damage due to accidental events or the responsibility of the User for use not in accordance with the intended use of the product are excluded from the legal guarantee.

In the event of defects or lack of conformity, the buyer will have the right to restore, without charge, the conformity of the product by repair or replacement, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

It is understood that the buyer loses this right if he does not formally report the lack of conformity to the Seller within 24 (twenty-four) months from the date on which he discovered the defect. The report must contain an accurate and complete description of the alleged defects and faults. The Customer Service will communicate to the User the instructions for returning the defective product which will be at the Seller’s expense.

Should one of the hypotheses provided for by law occur, the purchaser may, alternatively, request an appropriate price reduction or termination of the contract and the consequent refund of the entire price paid.

A minor lack of conformity does not give the right to terminate the contract and the consequent reimbursement of the entire price paid.

Applicable law

Any dispute relating to the application, execution, interpretation and violation of the sales contracts stipulated through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

In any case, any rights attributed to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter will be reserved.

Changes and Updates

The Seller reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User who accesses the Site and places an order will adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes have retroactive effect under the applicable law. . If one of the provisions herein is held to be invalid, null or inapplicable, this condition will in any case not affect the validity and effectiveness of the other provisions.

Customer service and communications

The User can request any information through the Customer Service by contacting the following address:+86 16510780335

If you have any questions about our products, please contact us:

Email: service@cupidsock.com

Business Address: No. 28, Tianzhu Road, Area A, Tianzhu Airport Industrial Zone, Shunyi District, Beijing(Note: Returns are not accepted at this address, please contact our customer team for assistance with any return issues)

Working hours :10:00-8:00 HKT